At SPRINGyouth, we understand that trust is earned. The youth and families we serve often share deeply personal experiences, and we are committed to protecting your privacy with the same care, dignity, and respect that guide every aspect of our work. This Privacy Policy explains how we collect, use, protect, and disclose your information when you interact with our website, services, or organization.
Information We Collect
The information we collect depends on how you interact with SPRINGyouth. You may choose to provide information such as your name, contact information, emergency contacts, service requests, payment information, or details that help us better understand your family's needs. We may also collect information related to volunteer opportunities, donations, or general inquiries.
When you visit our website, certain information may be collected automatically through cookies and analytics tools. This may include your browser type, device information, pages visited, approximate geographic location, and other technical information that helps us improve the performance and usability of our website.
How We Use Your Information
We use the information you provide to respond to inquiries, deliver services, coordinate care, communicate with participants and families, schedule appointments, process payments, improve our programs, and fulfill our legal and operational responsibilities. We may also use de-identified or aggregated information to evaluate our programs, support grant reporting, and improve the services we provide to our community.
SPRINGyouth does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes.
Sharing Your Information
We only share personal information when it is necessary to provide services, comply with legal obligations, protect the health or safety of an individual, or when you have authorized us to do so. Information may also be shared with trusted service providers who support our operations, such as secure electronic health record systems, payment processors, or technology vendors that are contractually required to protect your information.
If required by law, SPRINGyouth may disclose information to child protective services, law enforcement, emergency responders, or other governmental agencies. We may also disclose information without prior consent when necessary to prevent a serious and imminent threat to the health or safety of an individual or the public, as permitted by applicable law.
Protecting Your Information
Protecting your information is one of our highest priorities. SPRINGyouth uses reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, disclosure, alteration, or destruction. When protected health information is collected as part of services, it is maintained using HIPAA-compliant systems and handled in accordance with applicable federal and Texas privacy laws.
Although we take appropriate precautions to safeguard your information, no method of electronic transmission or internet storage can be guaranteed to be completely secure.
Children's Privacy
SPRINGyouth primarily serves youth and families and recognizes the heightened responsibility associated with protecting information about minors. We comply with applicable federal and state privacy laws governing children's information and take additional measures to safeguard records involving youth.
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and enhance website performance. You may adjust your browser settings to refuse cookies; however, doing so may affect certain website features.
Your Privacy Rights
Depending on applicable law, you may have the right to request access to your personal information, request corrections to inaccurate information, withdraw consent where consent has been provided, or ask questions about how your information is used. We encourage anyone with privacy concerns to contact us directly so we can assist you.
Changes To This Policy
SPRINGyouth may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When updates are made, the revised version will be posted on this page with an updated effective date.